Privacy Policy

At Chicken Shoot, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit and use our website, chickenshoot.uk, and engage with our gambling and casino services. We operate in full compliance with the General Data Protection Regulation (GDPR) and all applicable United Kingdom data protection laws to ensure your personal information is handled securely and transparently. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Introduction

Chicken Shoot recognises that your privacy is of paramount importance, especially given the sensitive nature of gambling-related data. We are dedicated to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines our commitment to protecting your privacy and details the types of information we collect, how we use it, and your rights in relation to your data. By using chickenshoot.uk, you consent to the practices described in this policy. We encourage you to review this document regularly to stay informed about how we safeguard your privacy.

Data Controller Information

Chicken Shoot is the data controller responsible for your personal data collected through chickenshoot.uk. As the data controller, we determine the purposes and means of processing your personal information. For any privacy-related inquiries, requests, or concerns, you may contact our dedicated Data Protection Officer through the contact details provided on our website. We are committed to responding promptly and transparently to all privacy matters to ensure your rights are respected and upheld.

Types of Data We Collect

We collect various types of data to provide you with a secure and personalised gambling experience:

  • Personal Data: This includes your full name, email address, telephone number, postal address, date of birth, and any other information you provide during account registration or customer support interactions. This data is essential for identity verification, age confirmation, and communication.
  • Technical Data: We collect information such as your IP address, browser type and version, device identifiers, operating system, and other diagnostic data. This helps us to ensure the security of our platform, optimise your user experience, and detect fraudulent activity.
  • Gaming Data: This includes your gameplay history, betting patterns, transaction records, account balance, game preferences, and any self-exclusion or responsible gambling settings you activate. This data is critical for compliance with gambling regulations and for providing tailored services.
  • Cookies and Tracking Data: We use cookies and similar technologies to collect data about your browsing behaviour on our site, including pages visited, time spent, and interaction with content.

How We Collect Data

We gather your data through multiple channels to ensure seamless service delivery:

  • Registration Forms: When you create an account on chickenshoot.uk, you provide personal information necessary for identity verification and account setup.
  • Cookies and Tracking Technologies: We deploy cookies, web beacons, and similar tools to collect technical and behavioural data to improve site functionality and user experience.
  • Analytics Tools: We use analytics software to monitor site traffic and user engagement, helping us to enhance our services and detect anomalies.
  • Gameplay Tracking: Our platform records your gaming activity and transaction history to comply with regulatory requirements and support responsible gambling initiatives.
  • Third-Party Sources: We may receive information from credit reference agencies, fraud prevention services, and other third parties to verify your identity and assess risk.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, relying on appropriate legal bases under GDPR:

  • Service Provision and Contract Performance: Processing is necessary to create and manage your account, provide gambling services, process payments, and deliver customer support.
  • Legal Compliance: We process data to comply with UK gambling laws, anti-money laundering regulations, age verification requirements, and other statutory obligations.
  • Marketing and Communications: With your consent, we may use your data to send promotional offers, newsletters, and updates about our services.
  • Security and Fraud Prevention: We process data to detect, prevent, and investigate fraudulent or illegal activities, ensuring the safety and integrity of our platform.
  • Legitimate Interests: In certain cases, we process data based on our legitimate interests, such as improving our services, conducting market research, and maintaining platform security, provided such processing does not override your rights.

How We Use Your Data

Your personal data is used in the following ways to ensure a safe, compliant, and enjoyable gambling experience:

  • Account Management: To verify your identity, manage your account settings, and provide you with access to our games and services.
  • Game Provision: To deliver personalised gaming content, track your gameplay, and maintain accurate records of your bets and winnings.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to your account or gameplay.
  • Marketing Communications: To send you tailored offers, promotions, and information about new games or features, subject to your marketing preferences.
  • Regulatory Compliance: To fulfil our legal obligations, including age verification, responsible gambling monitoring, and reporting to regulatory authorities.

Data Sharing and Third Parties

We may share your personal data with trusted third parties under strict confidentiality agreements and only when necessary:

  • Payment Processors: To facilitate deposits, withdrawals, and payment verification, ensuring secure financial transactions.
  • Regulatory Authorities: To comply with legal reporting requirements, audits, and investigations conducted by UK gambling regulators.
  • Marketing Partners: With your consent, to deliver targeted advertising and promotional campaigns.
  • Service Providers: Including IT support, data hosting, fraud prevention, and customer service providers who assist us in operating our platform effectively.

We do not sell your personal data to any third parties.

International Data Transfers

Your data may be transferred and stored outside the United Kingdom or European Economic Area (EEA) when necessary to provide our services. In such cases, we ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses approved by the UK Information Commissioner’s Office or ensuring the recipient country has an adequate level of data protection. We are committed to maintaining the security and confidentiality of your personal data regardless of where it is processed.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Specifically:

  • Account and Transaction Data: Retained for a minimum of five years after account closure to comply with gambling and financial regulations.
  • Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
  • Technical and Analytics Data: Retained for a limited period, typically up to 12 months, to improve site performance and security.

Once retention periods expire, your data is securely deleted or anonymised.

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your data, subject to legal and contractual obligations.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format and transmit it to another controller.
  • Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
  • Right to Object: You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided on our website. We will respond to your request within the statutory timeframe, typically within one month.

Cookies and Tracking

Chicken Shoot uses cookies and similar tracking technologies to enhance your experience on chickenshoot.uk. These include:

  • Essential Cookies: Necessary for the operation of the website and enabling core functionalities.
  • Performance Cookies: Collect anonymous data on site usage to help us improve performance.
  • Functionality Cookies: Remember your preferences and settings to personalise your experience.
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements based on your interests, with your consent.

You can manage your cookie preferences through your browser settings or via our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website.

Data Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Use of SSL/TLS protocols to secure data transmission.
  • Access Controls: Restricting access to personal data to authorised personnel only.
  • Regular Security Audits: Conducting vulnerability assessments and penetration testing.
  • Employee Training: Ensuring staff are trained in data protection principles and confidentiality.
  • Incident Response: Procedures in place to detect, report, and manage data breaches promptly.

Our commitment to data security is ongoing, and we continually update our practices to address emerging threats.

Policy Updates

Chicken Shoot may update this Privacy Policy periodically to reflect changes in legal requirements, our practices, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on chickenshoot.uk and, where appropriate, by email or other direct communication. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

Contact and Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact our Data Protection Officer through the contact information provided on our website. We take all complaints seriously and will work diligently to resolve any issues.

Should you remain dissatisfied after contacting us, you have the right to lodge a complaint with the United Kingdom’s Information Commissioner’s Office (ICO), the supervisory authority responsible for data protection enforcement. The ICO can be contacted via their website or helpline. Your privacy is important to us, and we are committed to ensuring your rights are respected and upheld.

Contact Information

Company: Chicken Shoot
Website: chickenshoot.uk
Email: [email protected]